Need to know

Sometimes figuring out how a new service works can be complicated. In that spirit, we've laid out a few things you will need to know about booking an appointment with us:

  • Our clinic does not require a Doctor's referral for any of our services (this is not to say that you might not need one, only that we do not need one -- for instance your extended health benefits may still require one) 

  • We are NOT contracted with Alberta Health Care -- however we are happy to work with your extended health benefits company

  • We cannot tell you how much insurance coverage you have -- that is between you and the insurance company. They will not release that information to us. If you want to know how much coverage you have, call your insurance company and they will be able to answer all of your questions

  • If you have been in a motor vehicle accident (MVA) or are a Workers Compensation Board (WCB) patient, you are legally responsible for tracking your number of visits and treatment dates -- we will, of course, do our absolute best to help you keep track of how many visits you have had, how many you have left, when your coverage expires etc. Ultimately, it is your responsibility to know your coverage 

  • If you hurt yourself at work, you qualify for Worker's Compensation and should let your employer know. They are legally required to file a report and open a claim

  • WCB will cover your assessment and the first treatment, even if they decide to deny your claim 

If you have any other questions or concerns, don't hesitate to give us a call!