Need to know

Sometimes figuring out how a new service works can be complicated. In that spirit, we've laid out a couple of things you will need to know about booking appointments with us. 

  • Our clinic does not require a Doctor's referral for any of our services (this is not to say that you might not need one, only that we do not need one -- for instance your extended health benefits may still require one) 

  • We are NOT contracted with Alberta Health Care -- however we are happy to work with your extended health benefits company

  • there is paperwork to fill out for your first visit with us for each service type so please come about 10 minutes early your first visit to give yourself plenty of time 

  • We cannot tell you how much insurance coverage you have -- that is between you and them and they will not release that information to us. If you want to know how much you have, you only have to give them a call and they will be able to answer all of your questions

  • If you are a motor vehicle accident (MVA) or Workers Compensation Board (WCB) patient, you are legally responsible for tracking your visit numbers and treatment dates -- we will, of course, do our absolute best to help you keep track of how many visits you have had, how many you have left, when your coverage expires etc. but we have over 200 patient cases to manage and we may lose track so it is your responsibility to know your coverage 

  • If you hurt yourself at work, you qualify for Worker's Compensation and should let your employer know. They are legally required to file a report and open a claim

  • WCB will cover your assessment and the first treatment, even if they decide to deny your claim 

  • Deep tissue massage can often hurt and can leave you tender afterwards but can be essential for those tense muscles that a lighter pressure just can't release -- keep your therapist apprised of your situation and how you're feeling so they can adjust your treatments as you go 

If you have any other questions or concerns, don't hesitate to give us a call!

Clinic Hours: 

Monday - Friday           8:00 am - 8:00 pm

Saturday                        8:00 am - 2:00 pm

Sunday                                                Closed

Holidays + Long Weekends           Closed

(The last appointment is booked 1 hour before closing) 

Please be advised that individual therapist hours vary.

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